Since the very beginning of https://www.kickstarter.com/projects/l8smartlight/l8-smartlight-the-soundless-speaker/ the founders of this project/company have been appalingly slow in responding to *anything*.
The product was delivered close to 2 years behind schedule, and in many cases backers had to plead for updates, and would often get one update every 2 to 3 months.
Suffice to say, the final product is somewhat lacking. But hey, it’s Kickstarter, so I’m not expecting an Apple class product. I am expecting decent communications from a company that has a Marketing and PR expert as a Co-Founder though.
One of my units was defective, so I emailed them for replacement guidance. A month and half later they emailed me with instructions…
It was subsequently posted, and I heard nothing. A month later I emailed to ask if they’d received it. Nothing. A month and a half later again, I email to demand a response. Still nothing.
So here’s my solution, there’s three co-founders, and they have a somewhat limited public presence. The best that I can glean is what’s listed below.
I’ve messaged 2 of them several weeks ago regarding my replacement unit, and they’ve not bothered to reply. What other L8 victims do with this information is now up to them.
Carlos Kuchkovsky – Co-founder – Software Design
Carlos Conejero – Co-founder – Industrial Design
Alvaro Martinez Esteve – Co-founder – Marketing & PR